Mahmoud Dalaty
Service Delivery & Project Manager

Mideast Data Systems (UAE)

Service Delivery & Project Manager

2019 – present

 

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• Proactive and accountable professional overseeing the day-to-day operations and ensuring seamless customer service, focusing on resolving issues promptly and effectively.
   

• Led the planning, execution, and delivery of multiple projects, ensuring adherence to quality standards.
   

• Led a team of professionals, providing guidance, mentorship, and performance evaluations.
   

• Adept at overseeing end-to-end service delivery operations, ensuring SLA compliance, and driving continuous improvement initiatives.
   

• Prioritize IT-related problems as they come into the Help Desk and escalate when necessary.
   

• Experienced in defining project scope, objectives, and deliverables, and developing comprehensive project plans, schedules, and resource allocation strategies.
   

• Coordinate internal resources and third parties/vendors for the flawless execution of projects.
   

• Coordinate cross-functional teams, and assign tasks and responsibilities (For SLA contracts and Projects Execution).
   

• Strong focus on continuous staff training and development, advising on career planning, and maintaining training records.
   

• Conduct meetings and follow up with customers to gauge their satisfaction with problem resolution, identify tech support problem areas, and provide the customer with corrective actions.
   

• Diligently monitors project progress, identifies, and mitigates risks, and resolves project-related issues to ensure successful completion.
   

• Conducted regular project status meetings with stakeholders, providing updates on project milestones, risks, issues, and weekly reports.
   

• Provides support to implementation and presales teams when needed.
   

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Mideast Data Systems (UAE)

Senior Systems Engineer / Team Leader

2013 – 2019

 

• ​Prepare and design the best solutions for the customer upon their needs and requirements.
   

• Provide Consultancy for customers to help them choose the right and best solution for their applications.
   

• Projects Implementation from Entry-Level to High-End servers, (Physical servers, Containers and Virtual machines).
   

• Provide Customers Professional Services 24/7 Support over wide range of Entry-Level, Mid-Range and High-End Servers and Storages in addition to software support up to clustering and Integration phase.
   

• Supporting all Oracle/SUN servers of Etisalat UAE (more than 1200 hosts).

 

 

Nokia Siemens Networks

Data Center Engineer

2008 – 2012

 

• ​Functioned as part of a team that is responsible for a network with more than 90 machines including entry level, mid range, and high end servers (SUN, Fujitsu Siemens and Intel) SPARC and X86 including storages (StorageTek and high end storages), Cisco switches, UPSs and their dependencies.
   

• Working consists mainly on commissioning, administration, installation and maintenance of systems (Clusters, Single nodes and all-in-one systems using Virtualization) of Nokia Siemens Networks Beirut Data Center (Projects Test Laboratory).
   

• Hardware & Software health check including single node management console, consolidated management software.
   

• Writing useful Unix shell scripts for complicated environments.
   

• Developing, executing programming codes (windows, web applications (ASP.NET)) as helpful tool to manage and facilitate our daily teamwork.
   

• Onsite & Remote support for telecommunications mobile operators (Touch Lebanon (ZAIN) and Sabafon Yemen…).

 

 

Global Vision International

Software Solutions Developer

​2007 - 2008

 

• ​Responsible for development of business software applications (.NET framework 2.0 and SQL, MySQL Server environment).
   

• Designing, analyzing, optimizing and implementing algorithms.
   

• Coding and Code Refactoring.
   

• Generating statistical and dynamical reports.
   

• Administrating two database servers on Unix and Windows platforms.
   

• Data Backup and Restore.

Automation & Computer Technologies (ACT)
Trainee - Systems Administrator
2006 - 2006
 

• Administration and maintenance of Solaris OS over SUN platforms.
   

• Projects installation.